Privacy policy.
Last Updated: May 23, 2023
EXO Technologies, Inc. (“EXO,” “we,” “our,” “us”) values the privacy of individuals who use our website, mobile application, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Please note that EXO’s Services are intended for general wellness and research purposes only. EXO does not provide professional advice, including medical advice or care. If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf and hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741. If you are experiencing another kind of emergency, please dial 911.*
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Registration Information.
When you register to use our Services, we ask you for your name, email address, and phone number. If you sign up for notifications or updates, or to participate in our surveys without registering for our Services, we may ask you for information such as your name and email.
Information You Provide When Using Our Services.
We may collect information you provide to us in a number of ways, depending on which Services you choose to access. For example, in your Profile, you may choose to include your Age, Height, Weight, Gestation, Photo, and Due/Delivery Date.
Information You Provide When Adding Entries.
When you add an Entry in the App, we will ask you about how you feel and allow you to record your physical and mental symptoms and their severity. You may also expand on those answers.
Communications.
If you contact us directly, we may receive additional information about you. For example, when you contact our support team or provide app feedback, we may receive your email address, the type of issue you are contacting us about, the contents of a message or attachments that you may send to us, and other information you choose to provide. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
B. Information We Collect When You Use Our Services.
Location Information.
When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
Device Information.
We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and device identifiers.
Usage Information.
To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the dates and times you open the App and create Entries.
Information from Cookies and Similar Technologies.
We and third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
How We Use the Information We Collect.
Your Personal Information will be coded, so that your health information (for example, from logging an Entry) is not associated with identifying information like your name and email address . The code will be stored separately and in a protected way. The only people who will have permission to access this code and view your Personal Information will be your medical provider.
A. For product improvement and communication purposes
We use the information we collect:
To provide, maintain, improve, and enhance our Services;
To personalize your experience on our Service such as by providing tailored content and recommendations;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for purposes such as to publish reports
To facilitate transactions and payments;
To find and prevent fraud, and respond to trust and safety issues that may arise;
For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
For other purposes for which we provide specific notice at the time the information is collected.
B. For research purposes
The information collected by the App will be used for research purposes. Your name will never be used in publications or presentations.
As described above, your Personal Information will be coded. The code will be stored separately and in a protected way. The only people who will have permission to access this code will be the research team and your medical provider.. We intend that the only time your identifiable information will be shared outside of UNC is when required by law.
How We Share the Information We Collect
With Your Provider
Your personal and health information will be available to your healthcare provider at all times via a secure portal.
Vendors and Service Providers.
We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing.
We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
Analytics Partners.
We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, people you follow, purchases you make, your comments, any content you post, and the dates and times of your visits.
As Required By Law and Similar Disclosures.
We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers.
We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent.
We may also disclose your information with your permission.
Your Choices
Marketing Communications.
You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Children’s Privacy
You must acknowledge you are over 18 to use the Services. We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at: support@weareexo.com.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Update Your Information or Pose a Question
You can update your account and profile information or delete your account through your profile settings. If you have questions about your privacy on the Services or this privacy policy, please contact us at:
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at: